I cannot connect the Google Maps app to my Triumph motorcycle
The My Triumph Connectivity System is not intended to interface directly with the Google Maps app. Please download and use the My Triumph app (available for iOS and Android), which has been built with Google.
The My Triumph app does not recognise my email address as valid
Occasionally, your phone’s autocorrect feature may add an additional space after your email address when entering it into the email address field. Please retry, making sure that the space is removed.
When adding a motorcycle to My Garage, I cannot find my Triumph in the list of available models
To add a Triumph motorcycle to My Garage, please use the “Add via Triumph VIN” option. Refer to the Owner’s Handbook provided with your motorcycle for details of where to find your VIN.
Note that only Triumph motorcycles may be added in this way. Entering a VIN from another manufacturer will result in an error. Please use the “Add manually” option for other motorcycles.
After pairing my Android device to the instrument pack, the bike does not appear in the My Garage section of the app
Android devices should automatically add the bike into the My Garage section of the app after a successful pairing. Most of the time the bike will appear straight away, however occasionally it can take some time for the bike to be added into the My Garage.
If you are experiencing this we recommend leaving your device connected and allowing up to 5 minutes for the background pairing process to complete.
Navigation does not work on my iPhone, but all other functionality works correctly
iOS devices use two Bluetooth connections: one for music, calls and messages; and one for navigation. Both must be connected in order to use the app and the navigation functionality. Make sure the iOS pairing instructions have been followed completely, including the stage to “enable” navigation within the My Triumph app. This “enable” stage makes the second Bluetooth connection, and can only be completed following the main pairing operation.
The “enable” phase may take up to 45 seconds to complete, but only needs to be done once.
Make sure you are not in the instrument menu structure prior to enabling navigation, to ensure that the connection request from the phone is visible on the instrument pack. Press the “home” button on the right-hand switch cube to enter/exit the menu structure.
Refer to the My Triumph Connectivity Handbook for full details of the connection process.
If the connections are completed in the wrong order (i.e. navigation is enabled before the first pairing is complete), the app may appear to be connected but no data will be transferred. If it is suspected that no data is being transferred, unpair both devices and repeat the steps described in the My Triumph Connectivity Handbook.
I can plan a route on the My Triumph app, but I am unable to start turn-by- turn guidance
The My Triumph app will allow you to plan a route, but will not allow you to start turn-by-turn guidance unless an active connection to the My Triumph Connectivity System is detected.
Please make sure that the My Triumph Connectivity System is compatible with your motorcycle, and that the accessory My Triumph Connectivity Module has been fitted by an authorised Triumph dealer. The dealer will make sure the instrument pack software is updated and configured correctly to work with Bluetooth.
Make sure that your motorcycle is turned on and in range, and that the pairing instructions provided in the My Triumph Connectivity Module Owner’s Handbook have been followed correctly. If necessary, repeat the pairing process.
Can I change the language of the app and spoken instructions?
The My Triumph app uses the language (and region, in the case of iOS) set in your phone’s operating system to automatically determine which language to display. 8 languages are supported: English, French, German, Italian, Spanish, Portuguese, Dutch, and Swedish. If the operating system language does not correspond to one of these 8 languages, the app will operate in English.
Can I change the voice of the spoken instructions?
Yes. The My Triumph app uses the phone’s native text to speech engine to deliver the spoken instructions. By changing the default voice within the operating system menus, the voice will change for the spoken instructions. Refer to the phone manufacturer’s instructions for how to change the voice for spoken content.
Note that this is limited to selecting a voice within the language currently being used. For example, if the phone’s operating system language is French and you select a voice from the German list, the app will continue to speak with the default French voice.
Note also that Siri voices in iOS are not currently supported.
The My Triumph app keeps asking for permission to access my location
Access to your location is required in order to enable navigation. Without this access, it is not possible to calculate a route to your destination, or to determine your position along the route.
The My Triumph app keeps asking for my permision to access Bluetooth
Access to Bluetooth is required in order to enable navigation. Without this access, you phone will not be able to send navigation instructions to your motorcycle.
Connection between the My Triumph app and the My Triumph Connectivity system seems to drop during use
Make sure that the phone has sufficient charge and a mobile data connection (including data roaming, if applicable) before starting a ride. Following creation of the route in the My Triumph app, the data connection is only used to calculate a new route if you deviate from the currently planned route.
The phone’s in-built GPS is used to determine your location throughout the ride (this does not contribute to your mobile data usage). GPS location relies on a good connection to a network of satellites. If you regularly receive a “No GPS signal” message whilst riding, stop the motorcycle and try repositioning your phone to somewhere with a clear line of sight to the sky.
If you have an Android device, make sure that battery optimisation is turned off for the My Triumph app. Refer to the phone manufacturer’s instructions for details of how to turn off battery optimisation.
The navigation keeps trying to send me back to the last waypoint on a multi- waypoint route
When navigating along a route with multiple waypoints, the My Triumph Connectivity System will attempt to take you to the precise location of each waypoint. In the event that you do not quite reach a waypoint, but begin riding towards the next waypoint, the system will attempt to recalculate a route to the missed waypoint. This is to avoid accidental rerouting to the next waypoint, when in fact the user had simply missed a turning to the original waypoint.
The system will attempt to recalculate a route to the missed waypoint a maximum of 3 times, at each point it detects a deviation from the planned route (generally at a junction). On the fourth deviation, it will calculate a route to the next waypoint.
