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ResponsibilitiesWhen you are an employee at Norton Healthcare, you will find real meaning and purpose in your work. Because of the care we provide, more people choose Norton Healthcare for their health care needs than any other system in the community. Discover a rewarding career with one of our open Health Information Management positions.
About Our Electronic Health Records (EHR) Technician RolesOur technicians complete a variety of tasks associated with the collecting, assessing and processing of patient documentation, while ensuring each patient has a seamless experience by providing support over the phone.
Electronic Health Records Tech General Scanner Responsibilities
Index documents into Epic (Norton’s digital medical record system) that are sent from outpatient, physician practices.
Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
Contributes to overall patient safety, revenue cycle management and continuous quality improvement initiatives
Serves as a resource for all members of patient care teams to improve patient documentation that allows for accurate medical record practices compliant with applicable Federal, State and Accreditation guidelines
Electronic Health Records Tech Hospital Scanner Responsibilities
Travels throughout the Norton network of hospitals to collect patient records.
Prep the inpatient documents for processing and scan them into OnBase
Index records into Epic (Norton’s digital medical record system) as needed.
Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
Contributes to overall patient safety, revenue cycle management and continuous quality improvement initiatives.
Electronic Health Records Tech Telecom Agent Responsibilities
Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals
Answering and transferring calls to the appropriate location
Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
Provide customer support and help guide patients through the MyChart app/website
Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system)
Assist patients with connecting to their zoom visits and general troubleshooting
Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax
Electronic Medical Records, Content Specialist Responsibilities
Responsible for researching release of information requests and communicating with outside stakeholders (Insurance companies/Attorneys/Other third parties) via an email work queue
Communicates with ROI Supervisors for the disputes received via email to find a final resolution.
Use Powershare to release clinical images electronically to other healthcare entities
Announcing codes and pages through Vocera, throughout the Norton network of Hospitals
Answering and transferring calls to the appropriate location
Provide customer support and help guide patients through the MyChart app/website
Assist patients with connecting to their zoom visits and general troubleshooting
Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax
Request medical records to be mailed or faxed to Norton Healthcare and log through Epic
To discuss our Health Information Management Opportunities, please apply to this posting or contact us at recruitment@nortonhealthcare.org.QualificationsElectronic Health RecordsRequired:
One year healthcare experience
High School Diploma or GED
Electronic Medical Records, Content Specialist Required
Associate Degree
One of: RHIA or RHIT - Must obtain Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) credential within 6 months of hire.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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